| BASIC RESELLER
QUESTIONS:
Become your own hosting source. With
Reseller hosting you can offer Web hosting services as
if they were your own. Learn what is involved in our
Reseller hosting FAQs.
What is Reseller Hosting?
This is when hosting companies offer their services to
smaller companies or individuals, who wish to resell the
actual hosting services as part of their own offerings.
This is of great benefits for resellers, as they don’t
need the hardware, bandwidth, or IT staff to actually
run the services.
Who would want to resell web
hosting?
A typical example would be a person or company who would
like to own his or her own web hosting company? Another
might be a web designer that would like to offer hosting
services to show his or her customers that they support
the "whole" package. Being a web host of sorts
can be beneficial for many different scenarios.
What is Private Labeling?
Private labeling is when the hosting reseller advertises
his company as the actual service provider, and does not
use the name of the actual underlying web-host provider.
This way the customers do not know who the actual
provider is, and do not try to go around the reseller
for a better price. In most cases, the customer does not
even know that he is using a reseller.
So I can create a web hosting
company without having any hosting equipment?
Yes. You don’t need web servers, DNS servers, mail
servers, or even a good connection to the Internet. Many
reseller-hosting companies supply you with the tools
that you need to be successful in the online hosting
market. You can even find resellers with ready-made
templates that can have “Your Name” hosting company
website up and running in a very short amount of time.
How easy is it to set up and
create web host accounts for my customers?
This depends on your provider. Most of them provide an
easy to use control panel that will let you control most
aspects of your business. This makes the creation and
maintenance of your customer’s accounts quite simple.
If one of my customers has a
problem, who do they contact?
In most cases, even though you are not the actual
provider of the resources, it is still your
responsibility to provide the first tier support to your
customers. You will have the ability to fix certain
aspects of your customer’s sites, but for the really
technical issues, you will need to contact your provider
to assist you.
Exactly what hosting options
can I resell as my own?
Just about any type of account is available for
reselling. This includes shared hosting, dedicated
hosting, and even co-location. The available types will
vary from provider to provider, so be sure to find a
provider that offers all of the plans you think you will
need before signing on with one.
Can I resell additional
add-ons to the hosting plans I sell?
Yes. You will find that many providers offer additional
services, such as extra pop3 accounts, e-commerce
add-ons, domain registration and transfer, and database
support at an additional cost. These additional features
are normally available for reselling as well, giving you
the ability to offer your customers a full suite of
hosting options. Again, these features and the
availability of them vary depending on your provider.
What are some good questions
to ask a Reseller Hosting Provider before I sign up?
As described above, some good questions to ask your
prospective hosts follow. Knowing the answers to these
questions will allow you to prepare yourself and your
customers to the kind of service that you can provide.
• Do you provide Private Label reselling?
• What different account types can I offer?
• What additional features can be added to an account?
• What kind of interface do I have to modify a
customer’s account, and how much control will I have?
• How quickly can I get a new customer up and running?
• What hours is your management staff available for
problems and issues?
• How often to you backup the servers?
• What kind of guarantee do you have for uptime?
Glossary of terms:
Bandwidth
How much information can be carried in a given time
period over a wired or wireless communications link,
like the Internet.
Co-location
In general, co-location is moving or placing things
together, sometimes implying a proper order. On the
Internet, this term is used to mean the provision of
space for a customer's telecommunications equipment on
the service provider's premises. For example, a Web site
owner could place the site's own computer servers on the
premises of the Internet service provider (ISP). Or an
ISP could place its network routers on the premises of
the company offering switching services with other ISPs.
The alternative to collocation is to have the equipment
and the demarcation point located at the customer's
premises.
Control Panel
An administrative tool provided by some web hosts to
ease the maintenance of your hosted website.
Dedicated Hosting
The Dedicated Hosting environment provides an exclusive
server or servers devoted solely to your web site. You
do not share a server with other customers, as with
shared hosting.
DNS
The domain name system (DNS) is the way that Internet
domain names are located and translated into Internet
Protocol addresses. A domain name is a meaningful and
easy-to-remember "handle" for an Internet
address.
Shared Hosting
Shared hosting is Web hosting in which the service
provider serves pages for multiple Web sites, each
having its own Internet domain name, from a single Web
server. Most web hosting companies provide shared
hosting. Although shared hosting is a less expensive way
for businesses to create a Web presence, it is usually
not sufficient for Web sites with high traffic.
Uptime
Uptime is a computer industry term for the time during
which a computer is operational. Downtime is the time
when it isn't operational. Uptime is sometimes measured
in terms of a percentile. For example, one standard for
uptime that is sometimes discussed is a goal called five
9s - that is, a computer that is operational 99.999
percent of the time.
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